Heartbeat City reputation

[VINCE Z28]

Has anyone ever dealt with Heartbeat City,and do they have a good reputation? Terry

[69pace]

I have bought parts several times, some NOS some reproduction and have had no issues. Customer service is good on the few occasions I had questions or issues.

[mickeystoys69RSSS]

I have ordered two times from them. Both small orders relative. The first order was missing a bolt and they sent me one free of charge, probably noting to them but did not they were fast in responding so I would say customer service ok. The second order was a 7 blade fan, clutch, and mounting hardware. I paid $139 for the clutch so that it would look original compared to the local parts store replacements. The clutch looked nothing like the original so I probably spent $100 I did not need to. I have not bought any of their higher dollar items, NOS parts or sheet metal.

[68Zproject]

Most people I think have been happy with them.  I bought a grounding strap for my speedo pod from them and they sent me one that didn't look like the picture (wire vs. strap) and they said they had the one I wanted but I would have to pay to ship the wrong one back.  Strike 1.  Then I got the radiator tag for the 68 Z28 and it was incorrect.  I sent it back and was credited, but got into long discussion about how there factory correct tag was not.  The owner said it was an exact copy of an original he got off a 68 Z28.  There are many threads about that subject.  Just because something says it's "factory correct" doesn't mean it is.  You have to check with someone who has gotten it.  NOS doesn't mean assembly line correct either.

[68camaroz28]

I've purchased a lot of parts from Heartbeat and overall have been very satisfied plus the service for returning parts I did not think were correct or had issues was always handled professionally. I do think as others they have parts that are stated as being correct that are not. Bottom line, I purchase from them and recommend them, but one has to do their homework prior to any purchase, meaning go by what you know, not what a supplier states.

[77thor]

I've ordered from them 7-8 times and I've had no problems.

[Steve Shauger]

I don't purchase everything from HBC, but they have a great selection of NOS parts and produce many correct reproduction parts. Been dealling with Jim for twenty years and have always been satisfied.

[jims69]

HBC has gotten most of my recent business ( I don't have a lot of need to buy).  The customer service is good, parts are good, and the
parts are delivered promptly.  I'm pleased with them.

[m22mike]

I've purchased a lot of parts from Heartbeat and overall have been very satisfied plus the service for returning parts I did not think were correct or had issues was always handled professionally. I do think as others they have parts that are stated as being correct that are not. Bottom line, I purchase from them and recommend them, but one has to do their homework prior to any purchase, meaning go by what you know, not what a supplier states.

X2, the last three cars I have restored they have gotten 98% of my orders on resto stuff, not NOS. They have treated me very well on returns and credits.
Mike

[restore-z28]

Good company to deal with, have used them several times and never had any issues.

[crownroyal58]

I to have purchased many parts from them and have dealt with Jim on the nos parts, every thing went well until there was an issue with seat belts that were no where near correct. Dealt with Dave on these and these seat belts have more traveling miles on them than the car will ever have. When Jim got involved he was actually VERY rude to me and used some really bad language. The fact that i had spent over $9,000.00 with him meant nothing!  Will never forget that experience, my worst enemy could not have talked to me that bad. Long story short, got money back and additional 50.00 for my troubles. If you need seat belts deal with people who know seat belts.
Will not ever purchase from them again!

[joesauer]

I've been pleased with Heartbeat's customer service and shipping, but the quality/accuracy of their parts is no better (or worse) than other venders.  What they call "same as original" many times is not.  I tend to buy most stuff from a nearby Camaro parts house (Steve's Camaros) where I can inspect the parts before purchase.  I understand not everyone has a Camaro parts dealer within 50 miles.

[Sauron327]

If a vendor is not manufacturing their own parts, the repro parts they sell may be available from other vendors. If prices  and customer service is good, it does not matter where parts are purchased. Just do research on which repro parts are the best available.

[VINCE Z28]

It sounds like HBC is OK to deal with if you know what your getting quality wise, but if you want a particular part and it's not what you expected...Rude behavior and bad language may come your way. I for one don't deal with rude people so I'll steer clear of HBC. I may disagree with you on something but, I will always respect your opinion without being rude. There are many good vender's out there and we have choices. Thanks for the input. Terry

[MyRed67]

  I have bought several items from them, have been very happy.  I've never had to deal with their Customer Service, guess I've been lucky, everything has been what I expected the first time.